Privacy Policy
Understand how PSFM handles website enquiries, service communications, and related information shared through this website.
Privacy and Cookie Policy for Premium Support Facility Management Ltd
Premium Support Facility Management Ltd (PSFM) respects the privacy of clients, website visitors, suppliers, candidates, employees, and business contacts who interact with PSFM through premium-sa.com, PSFM service channels, and official business communication channels. This policy explains how PSFM handles personal information, website data, cookies, tracking tools, forms, uploads, AI assistant enquiries, and third-party services used to support facility management, manpower supply, cleaning, maintenance, RFQ, recruitment, supplier, and client communication activities in Saudi Arabia and GCC markets.
Information We Collect
PSFM may collect information submitted through contact forms, RFQ forms, service booking forms, vendor registration forms, supplier documents, career applications, employee or support portal forms, AI assistant enquiries, WhatsApp links, telephone calls, email messages, and direct business communications. This may include name, company name, job title, phone number, WhatsApp number, email address, city, site location, service requirement, manpower quantity, preferred start date, project scope, uploaded files, CVs, supplier profile documents, commercial registration or VAT documents where voluntarily provided, and related information needed to review an enquiry or business request.
How We Use Information
Information is used to respond to enquiries, qualify leads, prepare quotations or proposals, review manpower and project requirements, coordinate service discussions, process vendor or candidate submissions, manage client communication, improve website performance, protect forms from spam or misuse, maintain business records, and support legitimate commercial, administrative, compliance, and operational purposes.
Forms, Uploads, and Portal Requests
Files and information uploaded through vendor, career, contact, RFQ, employee, supplier, or support workflows are used only for the purpose for which they were submitted, such as supplier evaluation, quotation review, HR screening, service planning, document verification, or business communication. Users should avoid submitting unnecessary sensitive information unless it is required for the specific request.
Cookies and Similar Technologies
The website may use cookies, secure session controls, form-protection tokens, browser storage, and similar technologies to keep forms secure, maintain session continuity, remember basic website preferences, prevent duplicate click submissions, support enquiry attribution, and improve website reliability. Some cookies or scripts may be provided by third-party services listed below when those services are enabled.
Analytics, Tracking, and Website Measurement
PSFM may use Google Analytics 4, Google Tag Manager, Google Search Console verification, Meta Pixel, conversion tracking, lead attribution, and enquiry measurement to understand website performance, traffic quality, service interest, CTA interactions, form submissions, and marketing effectiveness. Analytics configuration may include IP anonymization where supported. Tracking is used for business measurement and improvement, not for selling personal information.
Google Services, Maps, and Anti-Spam Protection
The website may use Google services including Google Analytics, Google Tag Manager, Google Search Console, Google Maps or Google Business Profile links, and Google reCAPTCHA where enabled. These services may process technical information such as device, browser, IP address, page URL, interaction data, or security tokens according to their own policies.
AI Assistant and Automated Support
The PSFM AI Assistant may process visitor messages, selected page context, and enquiry details to provide service guidance, qualify requests, and prepare lead information for PSFM review. Where the assistant is enabled, messages are handled through controlled PSFM service-support settings. The assistant does not issue final pricing, contracts, legal decisions, or binding commitments; PSFM staff review business enquiries before action.
WhatsApp, Telephone, Email, and Third-Party Links
The website includes telephone, email, WhatsApp, social sharing, map, and other third-party links. When a user clicks or uses these services, the relevant third party may receive information according to its own terms and privacy practices. PSFM may also use secure notification and client communication channels to handle submitted enquiries and respond through the appropriate business team.
Data Sharing
PSFM does not sell personal information. PSFM may share limited information only where necessary for service delivery, quotation preparation, recruitment review, supplier evaluation, operational coordination, IT support, security monitoring, legal compliance, professional advice, or approved business administration. Access is limited to authorized PSFM personnel and approved service providers with a business need.
International Processing and Data Transfers
Where a website, communication, hosting, analytics, email, cloud, technology, or support provider processes information outside Saudi Arabia, PSFM reviews the business need and applies reasonable business and contractual safeguards. Cross-border processing is managed in line with applicable Saudi data protection requirements and the operational purpose of the submitted enquiry.
Data Protection and Retention
PSFM takes reasonable administrative, technical, and operational measures to protect submitted information from unauthorized access, misuse, loss, or disclosure. Information may be retained for as long as reasonably required for enquiry handling, service coordination, recruitment or supplier evaluation, accounting, legal, compliance, security, dispute resolution, or business record purposes, and then deleted or archived according to PSFM requirements.
Your Privacy Rights and Choices
You may request information about how your personal data is handled, ask for review or correction, withdraw consent where applicable, or request deletion where legally and operationally appropriate. Some requests may be limited by active contracts, recruitment review, accounting records, legal obligations, security logs, dispute handling, or other legitimate business requirements.
Browser settings may also allow users to block or delete cookies, although some website security, forms, or measurement features may not work correctly if cookies or scripts are disabled.
Policy Review
This policy is reviewed against the website's active forms, scripts, analytics, maps, communication links, AI assistant, and approved service-management integrations. Last reviewed: 28 June 2026.
Contact
For privacy questions, contact PSFM at info@premium-sa.com or info@psfm-sa.com, or call +966 12 696 9308.